Our Policies
We value your business and are committed to providing you with a positive shopping experience. Your satisfaction is our priority, and we will do our best to address any issues promptly in accordance with our terms and policies.
Privacy Policy
Thank you for visiting Beyond Baysic. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase our handmade crafts online.
1. Information We Collect:
1.1. Personal Information: When you make a purchase on our website, we may collect personal information, including but not limited to your name, email address, shipping address, billing address, phone number, and payment details.
1.2. Log Data: We may automatically collect information about your visit to our website, such as your IP address, the pages you visited, and the date of your visit.
2. How We Use Your Information
We use your information for the following purposes:
2.1. Order Processing: To process and fulfill your orders, including shipping and delivery.
2.2. Customer Support: To provide customer support and address your inquiries, requests, or concerns.
2.3. Marketing: To send you promotional emails about our products, special offers, or newsletters (you can opt out at any time).
2.4. Analytics: To analyze website traffic and improve our website's functionality and user experience.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
3.1. Service Providers: We may share your information with third-party service providers who assist us in processing orders, payment processing, shipping, and customer support.
3.2. Legal Obligations: We may share your information when required to do so by law, court order, or government regulation.
4. Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Choices
You have the following rights regarding your personal information:
5.1. Access: You may request access to the personal information we hold about you.
5.2. Correction: You may request that we correct any inaccuracies in your personal information.
5.3. Opt-Out: You can opt out of receiving marketing communications from us at any time.
6. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences by adjusting your browser settings.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
9. Consent
By using our website and providing us with your personal information, you consent to the terms of this Privacy Policy.
Refund Policy
1. We offer refunds under the following circumstances:
1.1. Damaged or Defective Products:
If you receive a product that is damaged during transit or is defective, please contact us within 7 days of receiving the item. We may request supporting evidence such as photographs to assess the issue.
1.2. Incorrect Items:
In the rare event that you receive an incorrect item that does not match your order, please notify us within 7 days of receiving the product. We will work to resolve the issue promptly.
2.Refund Process
To request a refund, please follow these steps:
2.1. Contact Us:
Notify us of the issue by contacting our customer support team via hello@beyondbaysic.com. Please include your order number and a description of the problem.
2.2. Assessment:
Once we receive your refund request, we will assess the situation and may request additional information, such as photographs, to understand the issue better.
2.3. Refund Decision:
We will make a refund decision based on our assessment. If your refund request is approved, we will initiate the refund process.
2.4. Refund Methods:
Refunds will be issued in the same form of payment used for the original purchase. If this is not possible for any reason, we will work with you to determine an alternative refund method.
2.5. Refund Timeline
Refund processing times may vary depending on the payment method and financial institution. However, we will make every effort to process your refund as quickly as possible.
3. Products that have been customized or personalized according to your specifications are non-refundable unless they are damaged, defective, or incorrect.
If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please contact us via hello@beyondbaysic.com
Made To Order & Customization Policy
At Beyond Baysic, we offer personalized and customized handmade crafts to enhance your shopping experience. We understand the importance of creating unique and meaningful items tailored to your preferences. Here, we outline our practices regarding personalized items and customer idea approval:
1. Personalization Options
We may offer various personalization options, such as custom text, designs, or colors, for certain products. When you choose to personalize an item, we will collect the information you provide to fulfill your customization request accurately.
2. Customer Idea Submission
If you submit a request for customization that goes beyond our standard options, we welcome your creativity. By submitting such ideas or requests, you acknowledge and agree to the following:
2.1 Idea Use: We will use your submitted ideas and customization requests solely for the purpose of creating your personalized item. We will not use or share your unique ideas for any other purpose without your explicit consent.
2.2. Refusal: Copyrighted designs are prohibited.
2.3. Complicated Designs: Due to limitations with the sublimation process and/or vinyl application, some designs are too complex to fulfill. Therefore, we hold the right to not accept complicated orders.
3. Approval Process
To ensure your satisfaction with personalized items and customizations, your approval before finalizing the design or production must be obtained. This approval process involves providing you with mock-ups, sketches, or digital proofs for your review.
3.1. Feedback and Revisions
We value your input and strive to meet your expectations. If you have feedback or require revisions to the personalized item based on the provided mock-ups or proofs, please communicate your requests to us promptly. We will make reasonable efforts to accommodate your feedback and ensure your personalized item aligns with your vision.
3.2. Final Approval
Your final approval indicates your satisfaction with the personalized item and confirms that it meets your expectations. Once you provide final approval, we will proceed with the production and delivery of the item as specified. Refunds are not issued once production begins.
We take pride in delivering high-quality personalized items that reflect your preferences. Our commitment to quality extends to the accuracy of the personalization (slight color variance may occur) to your approved design.
3.3. Customer Responsibility
While we make every effort to ensure your personalized item matches your expectations, it is essential for you to review all provided mock-ups, proofs, and customization details carefully before granting final approval. We cannot be held responsible for errors or discrepancies if they were present in the approved design.
By engaging in the process of personalization and providing your ideas or customization requests, you acknowledge and accept the terms outlined in this section.
We appreciate your trust in Beyond Baysic to bring your personalized items to life. If you have any questions or concerns regarding our personalized items or the approval process, please do not hesitate to contact us.
Uniqueness of Each Handmade Item
At Beyond Baysic, we take pride in crafting each item with care, creativity, and attention to detail. Our commitment to quality is central to our mission, especially because every item we sell is handmade upon purchase. In this section, we highlight that items are not exactly the same.
1. Made-to-Order
Every product available on our website is made-to-order, which means that we start crafting your item once your order is placed
2. Craftsmanship
Our team of skilled artisans pours their expertise and passion into handcrafting each item. This hands-on approach not only results in high-quality products but also that no two items are identical. Variations in colors, and subtle details are part of what makes each piece special.
3. Embracing Variance
Unlike mass produced products, handmade items may exhibit minor imperfections or irregularities, which are considered part of their charm. Due to the inherent variability of materials and/or the sublimation process, you can expect very slight differences in texture, grain, color, and patterns, contributing to the individuality of your item. These variances do not compromise the quality or functionality of the product but rather enhance its character and uniqueness.
4. Customer Appreciation
We value your appreciation for the artistry and craftsmanship behind our handmade items. Your understanding of the inherent variations and embrace of the unique qualities of each piece contribute to the beauty of owning a handmade creation.
We hope you cherish the one-of-a-kind nature of our handmade crafts as much as we do.
Should you have any questions or require further information about the uniqueness of our products, please don't hesitate to contact us.
Shipping Policy
1. Shipping Methods
We primarily utilize USPS (United States Postal Service) for our shipping needs. USPS offers a range of shipping services, allowing us to provide reliable and efficient delivery options to meet your requirements.
2. Shipping Destinations
We offer shipping within the continental United States.
3. Order Processing Time
Our standard order processing time is 3 to 5 business days, excluding weekends and holidays. During high-demand periods or for customized or personalized items, processing times may be extended. We will communicate any significant delays to you promptly.
4. Shipping Times
Shipping times may vary depending on your location, chosen shipping method, and the destination. Please note that shipping times may be subject to change during peak holiday seasons or due to unforeseen circumstances, such as adverse weather conditions.
5. Shipping Fees
Shipping fees are calculated based on several factors, including the shipping method, the weight and dimensions of the package, and the destination. You will be provided with the shipping cost at the time of checkout. We may offer free shipping promotions for qualifying orders; please refer to our website or promotional materials for details.
6. Tracking Orders
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment on the USPS website or app.
7. Shipping Address
Please ensure that your shipping address is accurate and complete when placing an order. We cannot be held responsible for shipping delays or lost items due to incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact us as soon as possible and within the 3-day processing and production time.
9. Contact Us
If you have any questions, concerns, or require assistance with your shipment, please do not hesitate to contact us via hello@beyondbaysic.com. Our customer support team is here to assist you.
By placing an order with Beyond Baysic, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your business and strive to provide you with a seamless shopping experience.
Product Care Recommendations
Following these care instructions will help you maintain the quality and appearance of your purchased items. Keep in mind that proper care and handling can significantly extend the life and enjoyment of your handcrafted products. If you have any specific questions about caring for a particular item, please feel free to contact us for guidance.
Mugs
Although sublimated mugs are dish washable (top shelf) and microwavable, we recommend the following:
Handwashing: We recommend handwashing your sublimated ceramic mug with a mild detergent and warm water to preserve the quality of the design. Avoid abrasive scrubbers that could scratch the surface.
Microwaves: Sublimated designs may fade with repeated high heat exposure, so it's best to avoid microwaving your mug to prevent damage to the artwork.
Mugs decorated with figurines are hand wash only. Avoid any soaking.
Coasters
Cleaning: To clean ceramic coasters, simply wipe them with a damp cloth. Avoid using harsh chemicals or abrasive materials that could scratch the surface. Washing/soaking may affect the cork backing integrity.
Ornaments
Handle your acrylic painted and gem/laced ornaments with clean and dry hands to avoid transferring oils, dirt, or moisture onto the painted surface.
When not in use, store your ornaments in a cool, dry place, away from direct sunlight and extreme temperatures. Consider wrapping them in soft tissue paper or bubble wrap to prevent scratches or damage during storage.
Cleaning:If your ornaments accumulate dust or dirt, gently wipe them with a soft, lint-free cloth or a clean, damp (not wet) microfiber cloth. Do not use abrasive or harsh cleaning materials, as they can scratch the acrylic paint.
Avoid Moisture: Acrylic paint and/or adhesive can be sensitive to moisture. Avoid exposing your ornaments to excessive humidity, water, or damp conditions, as this can cause the paint to soften, peel, or bubble.
Prevent Scratches: Store your acrylic painted ornaments separately to prevent them from scratching or rubbing against each other. Consider using individual ornament storage boxes or compartments.
Hanging: When hanging your ornaments, use secure hooks, ribbons, or ornament hangers designed for this purpose. Ensure that the hanging mechanism is appropriately sized and does not put undue pressure on the ornament.
Display Location: Choose a safe and suitable location for displaying your acrylic painted ornaments. Avoid placing them near sources of heat, open flames, or areas where they might be knocked over or bumped.
Avoid Direct Sunlight: Prolonged exposure to direct sunlight can fade the colors of acrylic paint over time. Display your ornaments in areas where they are shielded from intense sunlight.
Children and Pets: Keep acrylic painted ornaments out of reach of young children and pets. They may be delicate and pose a choking hazard if broken.
Koozies
Handwashing: Neoprene koozies are best cleaned by hand with mild soap and cool water. Rinse thoroughly and let them air dry to maintain their shape and color. Avoid any heat to vinyl design.
Clothing
Washing: Turn your shirt inside out before washing to protect the vinyl design. Wash in cold water with like colors and use a gentle cycle. Avoid harsh detergents and bleach.
Drying: Air-dry your shirt whenever possible. If you must use a dryer, use a low-heat setting or tumble dry on low. High heat can damage the vinyl.
Ironing: If needed, iron the shirt inside out with a low-heat setting, avoiding direct contact with the vinyl design. Place a thin cloth between the iron and the shirt to prevent sticking.
Tumblers
Handwashing Recommended: We recommend handwashing your epoxy tumbler with mild dish soap and warm water. Use a soft sponge or cloth to gently clean the surface. Avoid abrasive scrubbers or harsh chemicals that may damage the epoxy coating.
Avoid Dishwashers: Do not place your epoxy tumbler in a dishwasher. The high-water temperature and aggressive detergent can affect the epoxy finish and may cause it to peel or fade over time.
No Microwave or Freezer: Epoxy tumblers should never be microwaved or placed in the freezer. Extreme temperatures can damage the epoxy coating and may lead to cracking or warping.
Protect Exterior: While epoxy coatings are durable, they can still be scratched by sharp objects. Handle your tumbler with care, and avoid contact with utensils, keys, or other items that may cause surface damage. Prolonged exposure to direct sunlight may cause the epoxy finish to yellow or lose its luster over time. Store your tumbler in a cool, shaded place when not in use. Avoid dropping or subjecting your epoxy tumbler to heavy impact, as this can lead to cracks or chips in the epoxy coating.
Regular Cleaning: To maintain the clarity and shine of your epoxy tumbler, clean it regularly and promptly remove any beverage residue. Stains or residue left on the epoxy surface can become more challenging to remove over time.
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